Security of Information

ETX-NG considers the security of information very important. This section provides answers to all data and information security related questions in respect to the services we offer


How can we be sure that electronic versions of transcripts are safe and secure?

ETX-NG employs multiple technologies and operational safeguards to ensure that all electronic transc... [More]
ETX-NG employs multiple technologies and operational safeguards to ensure that all electronic transcripts are secure. We do this by ensuring that all data in transit are secured via SSL connections as well as using other operational safeguards. In addition, rather than having your transcripts in secure PDF format, we go the extra mile by using Adobe Certified Document Services (CDS)as our digital signing solutions which allows authors to create Adobe PDF files that automatically certifies to the recipient that the author’s identity has been verified by a trusted organization.


Will there be any mark of authentication from the originating institution on electronic versions of transcripts?

Yes there will be a mark of authentication from the originating institution. ETX-NG uses state-of-th... [More]
Yes there will be a mark of authentication from the originating institution. ETX-NG uses state-of-the-art software to provide document. Furthermore transcripts are signed digitally and also carry the official seal of the originating institution.


What formats will the electronic versions of the transcripts be in?

The electronic versions of transcripts will be in all graphical format (including PDF), which look like paper based transcript.


What happens if a transcript is sent to the wrong institution?

There is little or no chance at all of that occurring. This is because ETX-NG takes precise steps in... [More]
There is little or no chance at all of that occurring. This is because ETX-NG takes precise steps in ensuring that we get every detail for ordering and delivering transcript right in order to avoid such occurrences as this. However, in the rare case where this happens, please contact ETX-NG as soon as this happens.


How does ETX-NG address transcript fraud?

ETX-NG prevents transcript fraud in several ways: * ETX-NG secures each transaction end point so th... [More]
ETX-NG prevents transcript fraud in several ways: * ETX-NG secures each transaction end point so that only the appropriate people see who sent a record at the target institution and who accepted a record at the target institution. This will ensure that transcripts are not tampered with. * ETX-NG utilizes state-of-the-art security protocols to safeguard transmission of data.


How does ETX-NG protect confidential information such as student data?

ETX-NG has several layers of security in place to ensure that only the right people have access to r... [More]
ETX-NG has several layers of security in place to ensure that only the right people have access to right data. We display student data only to authenticated users relevant to a particular transaction (e.g. users from the sending or receiving institutions). Even approved users are unable to view data not related to their institution.